Editing Orders Through the Merchant Admin Portal

June 16, 2026

This article explains how to edit unshipped orders through the Merchant Admin Portal. Our automated order editing system helps you quickly update customer details, shipping information, and tax data before an order moves to fulfillment.

Things to keep in mind

• Only unshipped orders are eligible for editing.
• Always make matching edits in Shopify to keep your customer records and fulfillment data aligned.
• The Edit Order button automatically disables when an update is no longer possible.
• Keep in mind that submitting a cancellation in the portal is a request, not a guarantee. Whether it’s approved depends on how far along the order is. Once the fulfillment process kicks in or a tracking number is generated, we usually can't stop the shipment.
• The feature is enabled for selected merchants only. Merchants must ship all inventory from non-bonded warehouses and integrate their storefront (e.g., Shopify) via Pipe17 to qualify.
• Before editing an order, check if your Shopify store has already tagged it with "portless_accepted" or "portless_shopify." If these tags are present, you must contact the Portless Customer Support Team immediately to ensure your edit request is processed.

❗️ Reminder for orders shipped through the VN bonded warehouse:

Once a First Mile or Last Mile tracking number has been generated for an order, it can no longer be modified or cancelled, even if the status still shows as "In Progress."

The generation of these tracking numbers signifies that the shipping label has already been printed and the package is prepared for immediate dispatch. To maintain fulfillment efficiency and prevent shipping discrepancies, we are unable to add/remove products or stop the delivery once this stage is reached.

How order editing works

Order edits update information within the Portless fulfillment system. These updates do not sync back to your Shopify Admin. This ensures accuracy in fulfillment while giving you full control over your Shopify store’s data.

If you make an edit in the Portless Portal, you must also manually update the same information in Shopify. We do not overwrite order details inside your Shopify store.

Order edit steps

Follow these steps to modify an unshipped order:

1. Log in to your Merchant Admin Portal.

2. Go to the Orders tab and search for the order you want to edit.

3. Open the order and click Edit Order. If the button is grayed out, the order is no longer eligible for changes.

4. Make your updates. You can edit:

5. Customer information - customer name or email address

   2. Contact info - phone number
   3. Destination - street address, city, postal code
   4. Tax information - tax ID

6. Click Submit Request.

After submitting, the order briefly displays a Pending status while the system syncs with fulfillment partners.

Within five minutes, you receive a confirmation:

• Approved - Your changes are confirmed and updated across our fulfillment systems.

• Denied - The update could not be made, usually because the order has already shipped.