Autopay FAQs Simplifying Payments | Portless Help Center
Autopay FAQs Simplifying Payments
To help you save time, avoid late fees, and maintain uninterrupted service, Portless now offers an Autopay feature that automatically processes invoice payments on the due date. This article answers frequently asked questions about how Autopay works, how to enable it, and what happens if payments are missed.
📝 We’ll do our best to notify you about any late payments. However, it’s your responsibility to stay updated on your account status, and missing a notice doesn’t exempt the account from payment.
Q1: What is the benefit of using Autopay?
- No late fees or service interruptions
- Improved cash flow management
- Streamlined operations with no manual invoice processing
- Account protection from potential suspension
Q2: Who is required to use Autopay?
Autopay is required for:
- Merchants with an average monthly spend under $10,000
- Merchants who are consistently late in payments, regardless of volume
Q3: How do I enable Autopay?
It only takes a minute:
- Log in to 40Seas
- Go to Settings → Payment Methods
- Click the three dots (⋮) next to your preferred method
- Click “Enable Autopay”
Prefer Portless to do it for you?
Just reply to your onboarding or invoice email confirming you'd like us to activate it on your behalf.
Q4: What payment methods are supported for Autopay?
Supported payment types depend on your location:
- U.S. Merchants: Credit Card and ACH
- EU, UK, APC Merchants: Credit Card only
Q5: What happens if I miss a payment and don’t use Autopay?
Effective November 3rd, our policy for managing past-due invoices is changing. If an invoice becomes more than 10 days past due, the following will occur:
Temporary Account Suspension: All new shipments and order processing will be paused until the balance is resolved.
- Late Fees: Applicable late fees will begin to be applied as the invoice ages.
- Account Restoration: Once your balance is cleared, your account will be immediately restored, and all shipments will be prioritized for fulfillment, typically within one business day.
Late Payment Timeline
| Invoice Due Date | A payment due notice is sent |
| Day 1 post-due | A late payment warning is relayed |
| Day 3 post-due | A payment reminder is emailed |
| Day 7 post-due | A suspension warning is issued |
| Day 10 post-due | The account is suspended if no payment is received, and no orders will be fulfilled until the balance is settled. |
❗️Accounts with repeated late payments may be moved to mandatory Autopay or prepay status depending on risk.