# Creating a Reshipment Order for Missing/Incorrect/Damaged Items on Shopify

This article explains how to create a reshipment order in Shopify for missing or incorrect items, without triggering duplicate shipments.

June 16, 2026

## Before you start

- Confirm with your customer which item(s) were missing, incorrect, or damaged.
- Double-check the original order details to verify the issue.
- Ensure inventory is available for the item(s) to be reshipped.

## Things to keep in mind

- Use this process only when sending replacement or missing items, not for full reorders.
- Ensure shipping details match the original order unless the customer has provided an update.
- If inventory is not available, coordinate with the Portless Customer Support Team (CST) before proceeding.

## Steps in creating a reshipment order

1. Go to **Shopify** and pull up the original order in question.
2. In the upper right corner, click the **More Actions** button, then select **Duplicate**. This creates a draft based on the original order.  
3. In the draft order:
   - Adjust the **quantity** or **remove** any item(s) that don’t need to be reshipped.
   - Update or **correct the SKU(s)** if necessary.
4. Once ready, click **Mark as paid**.
5. In the confirmation message, click **Create order**.
6. The newly created order automatically pushes to Portless for fulfillment and shipment.

## Why handling reshipments yourself is best

Creating a reshipment on your end is often the fastest way to get things back on track. Here’s why it’s your best bet:

- **Total Accuracy:** You have full control over the order, so you’re sure the correct SKUs are being sent out.
- **Instant Updates:** You’ll get the new tracking number the moment it’s generated. No need to wait for a Support agent for an update.
- **Zero Middlemen:** If you’re covering the reshipment cost, you can skip the back-and-forth with Support and get the package moving immediately.