Understanding Parcel Delivery Network | Portless Help Center
Understanding Parcel Delivery Network
PDN is a next-gen tracking solution that gives your customers real-time updates, without revealing the package’s origin. Whether you're shipping locally or overseas, PDN keeps buyers informed and confident. It also helps reduce support tickets, streamlines delivery, and meets marketplace standards like Amazon and TikTok.
Process flow
1. Order is fulfilled and shipped
- The package is picked up by the first-mile carrier.
- PDN starts tracking using the first-mile tracking number.
2. PDN begins monitoring
- Real-time tracking is enabled.
- Daily updates are pushed to ensure shipment visibility.
3. Customer views shipment progress
- Customers receive an easy-to-understand tracking page via a dynamic URL.
- The tracking page may switch to the last-mile carrier’s system once the package reaches the destination country.
4. PDN maintains privacy
- The origin of the shipment is masked to provide a clean and secure customer experience.
5. Reduced support touchpoints
- Customers remain informed through regular updates, minimizing the need for them to contact support.
Key benefits recap
- Real-time tracking. Start monitoring packages from day one
- Daily Updates. Stay informed throughout the journey
- User-friendly interface. A clear view of delivery progress
- Privacy and discretion. Masked shipment origins
- Fewer support tickets. Improved customer satisfaction