# Maintaining Product Sync Between Shopify and Portless

To avoid fulfillment delays, make sure your Shopify listings match what’s synced to Portless. A clean one-to-one match is key. If you're up...

June 12, 2026

## Table of contents

- [When to notify Portless of changes](https://support.portless.com/en/articles/13611872-maintaining-product-sync-between-shopify-and-portless#h_24bbd26b61)
- [Why this matters](https://support.portless.com/en/articles/13611872-maintaining-product-sync-between-shopify-and-portless#h_4878e7fe9b)
- [Reach out to Support](https://support.portless.com/en/articles/13611872-maintaining-product-sync-between-shopify-and-portless#h_a4b3533ea7)

To avoid fulfillment delays, make sure your Shopify listings match what's synced to Portless one-to-one. If you update SKUs or variants in Shopify, update them in Portless as well so your changes are reflected accurately and orders keep flowing smoothly.

## When to notify Portless of changes

If you make any of the following changes in your Shopify store, you must inform Portless:

- **SKU Changes.** Modifying, adding, or removing SKUs.
- **[Variant](https://support.portless.com/en/articles/13611806-defining-common-shipping-logistics-terminologies) Title Changes.** Updating the name of any variant.
- **[Number of Variants.](https://support.portless.com/en/articles/13611806-defining-common-shipping-logistics-terminologies)** Adding or removing variants from a Portless-synced product.
- **Variant Option Name Changes.** Renaming options _(e.g., changing "XS" to "xs" or "Pink" to "Hot Pink")_.

## Why this matters

Keeping Portless informed of product changes ensures:

- Accurate sync between Shopify and our fulfillment system
- Smooth processing of fulfillment requests
- No delays or errors caused by mismatched SKUs or variant data

Failure to notify us of changes can lead to:

- Sync errors
- Declined fulfillment requests
- Delayed or missed shipments

## Reach out to Support

For any product updates, please reach out to the Portless Customer Success Team as early as possible to prevent disruptions in your fulfillment process.

- **Email Support:** Send an email to **[support@portless.com](mailto:support@portless.com)** or submit a ticket via the **[Portless Help Center](https://support.portless.com/).**
- **Chat Support:** Log in to the **[Merchant Admin Portal](https://portal.portless.com/login)** and click the bottom right chat bubble to initiate a conversation.