Adding New Products to Portless

Learn the steps required to prepare and submit product information so inventory can be accurately set up and fulfilled without delays.

Updated this week

Things to keep in mind

• Double-check product titles, SKUs, weights, and dimensions in your store before the product goes live. Pipe17 syncs whatever is on the listing.
• Provide ample lead time (3 days minimum) before sending inventory, so the sync and warehouse setup can complete.
• Ensure the product SKUs in your store match the labels on your inventory shipments.

Process flow

I. Adding the product in your store

• Create the new product in your store (Shopify or other connected platform) with a complete and accurate title, SKU, weight, and dimensions.

• In Shopify, for inventory to sync correctly, please add the Portless location to your products in advance of inbounding your goods to our facility.

• Publish/activate the product so it's live in your catalog.

• Watch this short video demo for reference.

II. Reaching out to Portless

1. Please provide the following in the Portless SKU Data sheet, one row per SKU:

2. SKU

   2. UPC/Barcode (optional)
   3. Description (Short Customs Description: T-Shirt, Sunglasses, etc)
   4. COGs (Cost of Goods in USD)
   5. HS Code (10-digit)

3. You can reach us through:

   • Send an email to support@portless.com.
   • Submit a ticket via the Portless Help Center.
   • Chat with us by clicking the bottom right chat bubble on the Merchant Admin Portal.

4. Our Technical Support Team will check the Pipe17 connector and coordinate with the Fulfillment Center to resolve any mapping or sync issues.

5. To avoid shipping delays, make sure new products are live and synced at least 3 business days before sending inventory to the Portless warehouse.