Processing Wholesale Orders from Non-Bonded Warehouses

Understanding each phase of the wholesale order workflow is essential for maintaining smooth operations and fostering strong business-to-business relationships. This article provides a comprehensive guide to navigating and optimizing the wholesale ordering process for your organization.

Things to keep in mind

• Should you have a wholesale order POC, provide us with his/her email address so we can direct all wholesale order-related correspondence to it.
• Please note that boat shipments do not have First Mile Tracking, and information will be available when the boat has arrived at the destination port (which may be up to 15 days).
• All wholesale shipments sent through the China non-bonded warehouse are required to be sent via DDP. Don't forget to add the declared value. Since we no longer offer DDU services, you are welcome to arrange for your own freight forwarder to handle the pickup. DDU services are still being offered to wholesale shipments sent through our Vietnam bonded warehouse.

Wholesale Order Creation Request

• Fill out the Portless | Wholesale Form.
• You'll receive email updates from the Portless Support Team regarding the following:
  • Acknowledgment of your request
  • Availability of the last-mile tracking numbers
  • Delivery Confirmation

Quote Requests

• Fill out the Portless | Wholesale Form.
• You'll receive an email from the Portless Support Team acknowledging your request.
• Allow a 24 to 48-hour response time for quote requests.
• We will share the quote with you as soon as the Fulfillment Center provides it.
• If you opt for wholesale order insurance, please include the price per unit as it's needed in the computation.

⚠️ Please note: The quote provided by our Wholesale Team covers shipping costs only and does not include any applicable taxes or duties.

Required Information

• All wholesale orders require the recipient's phone number.
• The manufacturer information (name and address) should be provided, too.

Shipment and delivery issues

In case of unsuccessful delivery of a wholesale order (e.g., lost in transit) or other order issues (e.g., received a damaged order), you may reach out to the Portless Customer Support Team through any of the following:

• Send an email to support@portless.com.
• Submit a ticket via the Portless Help Center.
• Chat with us by clicking on the bottom right chat bubble on the Merchant Admin Portal.