# Reviewing Order Status When Requesting Changes

Learn how to check an order’s status to see if changes can be made, and how to request updates before the order ships.

June 10, 2026

## Check if you can make order status changes

Orders that are already marked as **Shipped** or **Delivered** cannot be adjusted. However, if the order is still marked as **Order Received** or **In Progress,** you can make order status changes.

❗️ **Reminder for orders shipped through the VN bonded warehouse:**

Once a **First Mile** or **Last Mile** tracking number has been generated for an order, it can no longer be modified or cancelled, even if the status still shows as "In Progress."

The generation of these tracking numbers signifies that the shipping label has already been printed and the package is prepared for immediate dispatch. To maintain fulfillment efficiency and prevent shipping discrepancies, we are unable to add/remove products or stop the delivery once this stage is reached.

Follow these steps to see if order changes can still be done.

1. [Log in](https://support.portless.com/en/articles/13611808-accessing-navigating-the-portless-merchant-portal) to the **Merchant Admin Portal**.

2. Go to the **Orders** tab.

3. Enter the **order number** in the **search box**. You may also use the customer's name.

4. Look at the order status:

- If it shows **order received** or **in progress**, you can request a change.

- If it shows **shipped**, changes are no longer possible.

## Request changes

If your order status allows changes:

1. [Contact](https://support.portless.com/) the Portless Customer Support Team.

2. Share your complete order details and the specific changes you’d like us to make.

If available, you may also make changes to your orders through the Admin Portal. Visit these pages for more information:

- **[Cancelling Orders Through the Merchant Admin Portal](https://support.portless.com/en/articles/13611824-reviewing-order-status-when-requesting-changes)**
- **[Editing Orders Through the Merchant Admin Portal](https://support.portless.com/en/articles/14812172-editing-orders-through-the-merchant-admin-portal)**