# Submitting Manual Order Creation Requests

This guide walks through the process for requesting bulk manual order creation and outlines the confirmation and tracking steps that follow.

Updated today

## Things to keep in mind

- If you expect multiple bulk requests, prepare all required order details ahead of time to avoid delays.
- Always double-check your submitted information to ensure accurate fulfillment.

## Submit your request

If you cannot place orders on your end, send your request using the **[Portless Order Import Template](https://docs.google.com/spreadsheets/d/1N5OWGAqWdL9hkn4_M-UKPhawZQ_r2Wpu/copy)**. In the template, you will need to fill out information such as customer name, order number, and other order information. You can locate this information in your e-commerce order management system.

Once complete, send a link or .CSV of your template to the Support team:

- Send an email to [support@portless.com](mailto:support@portless.com)
- Submit a ticket via the **[Portless Help Center](https://support.portless.com/)**
- Chat with us through the bottom right chat bubble in the **[Merchant Admin Portal](https://portal.portless.com/login)**

## After you submit the request

After we receive your request:

- You will get a confirmation message once the order is created and forwarded to the fulfillment center.
- You will receive another email once the last-mile tracking number is generated. You can use this number to follow the order’s progress until it is delivered.