Submitting Manual Order Creation Requests

This guide walks through the process for requesting bulk manual order creation and outlines the confirmation and tracking steps that follow.

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Things to keep in mind

• If you expect multiple bulk requests, prepare all required order details ahead of time to avoid delays.
• Always double-check your submitted information to ensure accurate fulfillment.

Submit your request

If you cannot place orders on your end, send your request using the Portless Order Import Template. In the template, you will need to fill out information such as customer name, order number, and other order information. You can locate this information in your e-commerce order management system.

Once complete, send a link or .CSV of your template to the Support team:

• Send an email to support@portless.com
• Submit a ticket via the Portless Help Center
• Chat with us through the bottom right chat bubble in the Merchant Admin Portal

After you submit the request

After we receive your request:

• You will get a confirmation message once the order is created and forwarded to the fulfillment center.
• You will receive another email once the last-mile tracking number is generated. You can use this number to follow the order’s progress until it is delivered.